Sustainable Job Posting: Associate Sales Ops Analyst at Sunrun in CA

Posted by: AbbieKnight

ORGANIZATION DESCRIPTION

"Sunrun is the nation's #1 home solar company. We believe that everyone should control their own power. We believe that instead of paying more and more each year for dirty power people should have a choice. Our vision is to create a planet powered by the sun by giving homeowners a cheaper, cleaner choice of power. And our mission is to lead the transformation of the energy industry and make solar the preferred way to power homes. We will deliver a compelling customer experience, create a sustainable cost advantage and be the catalyst for explosive growth in home solar."

JOB DESCRIPTION

Looking for a talented Account Representative to join our sales partner program for a temporary 6 month position. Responsible for supporting the delivery of an exceptional project fulfillment service to our sales-partner business partners and ultimately our end customers by working collaboratively across the operations organization. You'' be joining a highly-collaborative team that embraces best practices, continually innovates and is focused on delivering a superior customer experience.

Responsibilities

- Track & report on sales partner pipelines, identify trends and performance issues & collaborate with Account Management to drive resolution
- Improve the customer experience by ensuring sales-partners and the Sunrun Operations teams deliver on expectations
- Support sales partner escalations and work cross functionally to create solutions
- Be a main point of escalation for our partners and resolve project issues when necessary
- Be a subject matter expert on the systems, tools, and processes utilized to support the program
- Drive accountability within sales and operations departments. Proactively identify issues, determine root cause, and lead cross functional task force teams to drive issues to resolution. Escalate issues as appropriate
- Compile reporting and support generation of business review content for our sales partners
- Coordinate with sales partner channel management to align on communication and partner engagement
- Support ad hoc projects and analysis
- Support senior management on special projects
- Work as a team with our Senior Account Representative

Qualifications

- BS/BA degree
- 1+ Year Experience in a Professional Setting, Customer Service or Project management experience a plus
- Solar experience highly preferred
- Experience in B2C environments is a definite advantage
- Knowledge of continuous improvement tools and techniques
- Ability to analyze information and data, draw conclusions and develop key insights. Most specifically the ability to structure problems and identify solutions/deliverables
- Must have excellent verbal, written, presentation and interpersonal communication skills
- Computer proficiency is required, expertise in using Microsoft Word, Excel, PowerPoint, Salesforce.com a plus
- High energy, persistence, resilience and a positive attitude are all key strengths required of the position
- Must demonstrate ability to successfully collaborate cross functionally


To learn more about this position: https://www.cleantekker.com/jobs/1503-associate-sales-ops-analyst/